Your chance to have your say on the Liberty's bar facilities
After the Aston Villa game I had a bit of a moan about how long it took to get served in the Riverside and concourse bars in the East Stand at half time (link), and what happened next really was a turnup for the books. I was promptly invited in to the Liberty Stadium (find out more about what happened here) to discuss the current problems, and how things could possibly be improved.
The upshot of this was in conjunction with FMC (the catering company who run the food and drink facilities at the Liberty), Swansea fans are invited to put their questions directly to the powers that be, who will respond in order that fans can see they really are trying to address these issues, as well as possibly highlighting some reasons why they can't employ measures which would seem like obvious solutions to current frustrations.
Firstly, a word though.I went to the fans' forum at the Liberty earlier in the season, and it seemed a fair proportion of people had come down exclusively to have a rant at the board about how bad the ticketing system is. The club must surely be acutely aware of any issues with ticketing, as they are no doubt aware of problems with speedy bar service, and when we get opportunities like this to interact directly with the club - especially when it's driven by a reciprocal desire to improve the situation - it should be met with considered responses. Shouting and swearing will get us nowhere!
This really is a great opportunity to have a positive effect on one small part of our beloved club, and FMC are as keen as I am that a link is built between themselves and the fans, so that if there are issues in future they're sorted out sooner rather than later.
Remember, this is our chance to have an impact on something which I'm sure has frustrated quite a few people on occasion. The company monitor social media and the like to gauge customer satisfaction, but this is a way of directly interacting with the people who have the power to change things so don't be shy - get involved and put questions to them! I'll compile them into an email, which will then be responded to in due course.
What are your experiences of the Liberty Stadium catering facilities? Get in touch in the comment section below, by tweeting @TheSwanseaWay or posting on our Facebook page, and as I say the questions which raise the best points will all find their way to FMC. Please, share this so everyone can have their say, and encourage others to do so too. We can make a difference here, and FMC are listening. Let's not waste this chance!
We'll only get better bar service if we explain what we feel needs doing. Let's be having you Jack Army!